This Privacy Policy explains how fifo88 collects, uses, stores, discloses, and protects the personal information of players using the fifo88 online betting platform. Please read it carefully before creating an account.
This summary highlights our core privacy commitments. It does not replace the full policy below, which governs in all cases.
All personal data transmitted between your device and fifo88 servers is protected by 256-bit SSL/TLS encryption — the same standard used by Malaysian digital banking platforms. Your fifo88 login credentials, payment details, and account information are never transmitted in plain text.
fifo88 collects only the personal information necessary to operate your account, process payments, verify your identity, and comply with applicable regulatory obligations. We do not collect data for the purpose of selling it to third-party marketing databases or data brokers.
fifo88 respects your right to access, correct, and request deletion of your personal data. Players may submit a data access or erasure request at any time by contacting fifo88 support. Requests are processed within thirty (30) calendar days as a standard service target.
fifo88 does not sell your personal data. Data shared with third parties — such as payment processors and game studios — is limited to what is operationally necessary and is governed by data processing agreements that bind those parties to equivalent data protection standards.
fifo88 retains personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable law. Transaction records are retained for a minimum of five (5) years to satisfy AML/KYC regulatory requirements. Data beyond its retention period is securely deleted.
fifo88 uses cookies and similar technologies to maintain your login session, remember platform preferences, and analyse usage patterns. We do not use third-party behavioural advertising cookies. Cookie preferences can be managed through your browser settings at any time.
This Privacy Policy ("Policy") is published by fifo88 ("fifo88", "we", "us", "our") and applies to all personal information collected from individuals ("you", "the Player") who use the fifo88 online betting and gaming platform available at fifo88.win and all associated subdomains, applications, and services (collectively, the "Platform").
This Policy sets out the lawful bases on which fifo88 processes personal data, the categories of data collected, the purposes for which data is used, the circumstances under which data may be disclosed to third parties, your rights in relation to your personal data, and the measures fifo88 takes to keep your information secure.
fifo88 is committed to handling personal data in a manner that is consistent with internationally recognised data protection principles, including purpose limitation, data minimisation, storage limitation, and data security. This Policy is reviewed and updated periodically to reflect changes in fifo88's data processing practices or applicable regulatory requirements.
By creating a fifo88 account, using the Platform, or otherwise providing personal information to fifo88, you acknowledge that you have read and understood this Policy and consent to the collection and use of your information as described herein. If you do not agree to this Policy, you must not use the fifo88 Platform.
Questions? If anything in this Policy is unclear, contact fifo88 support before providing your personal information. Email: [email protected]
2.1 Registration Information. When you create a fifo88 account, we collect the information you provide during the registration process. This includes your Malaysian mobile telephone number, chosen account password, and any identity verification information required to complete the Know Your Customer (KYC) process — including but not limited to government-issued identification documents such as a MyKad (Malaysian National Registration Identity Card), passport, or equivalent identity document.
2.2 Transaction Data. fifo88 records all financial transactions associated with your account, including deposit amounts, deposit dates and times, originating payment method details (wallet account numbers, bank account details, or cryptocurrency wallet addresses), withdrawal requests, withdrawal amounts and processing timestamps, betting and gaming activity, wagering history, and account balance movements.
2.3 Technical Information. When you access the fifo88 Platform, our systems automatically collect certain technical information, including your IP address, device type and operating system, browser type and version, referring URL, pages visited, session duration, and timestamps of Platform interactions. This information is collected for security monitoring, fraud prevention, and Platform performance analytics.
2.4 Communications. fifo88 retains records of communications between you and our support team, including live chat transcripts, email correspondence, and SMS messages sent in connection with account verification, transaction processing, or customer support enquiries.
2.5 Responsible Gaming Data. Where you voluntarily provide information in connection with fifo88's responsible gaming tools — including self-imposed deposit limits, session time limits, or self-exclusion requests — this information is recorded and used to operate those tools on your behalf.
2.6 Information We Do Not Collect. fifo88 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, trade union membership, genetic or biometric data (other than what may be contained in identity verification documents where required by law), or data concerning a person's sex life or sexual orientation.
fifo88 uses the personal information it collects for the following purposes:
We do not sell your data. fifo88 does not sell, rent, or trade your personal information to third-party data brokers, advertising networks, or any other commercial entity for marketing purposes unrelated to fifo88's own platform operations.
4.1 Service Providers. fifo88 shares personal data with third-party service providers who assist in the operation of the Platform, including payment gateway operators (including e-wallet providers such as Touch n Go eWallet, Boost, and GrabPay, and Malaysian bank FPX systems), identity verification services, game content providers, cloud infrastructure providers, and cybersecurity service providers. All such service providers are bound by contractual data processing agreements that prohibit the use of fifo88 player data for any purpose other than the specific service being provided.
4.2 Regulatory Authorities. fifo88 may be required by law, court order, or regulatory direction to disclose personal data to law enforcement agencies, financial intelligence units, or other governmental authorities. fifo88 will comply with all lawful disclosure requests and will, where legally permitted, notify the affected player of such a request.
4.3 Fraud and AML Investigations. In connection with fifo88's anti-fraud and AML compliance obligations, fifo88 may share information with financial institutions, payment networks, or industry fraud prevention bodies where there is reasonable suspicion of criminal activity, money laundering, or terrorist financing.
4.4 Business Transfers. In the event of a merger, acquisition, restructuring, or sale of all or substantially all of fifo88's business assets, your personal data may be transferred to the acquiring entity as part of the transaction. You will be notified of any such transfer and any change in data controller identity through a notice posted on the Platform.
4.5 Aggregate Data. fifo88 may share aggregated, anonymised statistical data — from which individual players cannot be identified — with business partners, industry analysts, and other third parties for research and analytical purposes.
5.1 Active Accounts. For as long as your fifo88 account remains active, fifo88 retains all personal and transactional data associated with the account as necessary to provide Platform services, comply with regulatory requirements, and resolve any disputes that may arise.
5.2 Closed Accounts. Following account closure — whether at your request or by fifo88 — fifo88 retains identity verification records and transaction history for a minimum period of five (5) years from the date of the last transaction. This retention period reflects AML and KYC regulatory requirements applicable to online financial services operations.
5.3 Shorter Retention Periods. Certain categories of data are retained for shorter periods: technical log files are retained for a maximum of twelve (12) months; live chat transcripts are retained for twenty-four (24) months; marketing consent records are retained for the duration of the consent plus six (6) months following withdrawal.
5.4 Deletion. Upon expiry of the applicable retention period, fifo88 will securely delete or permanently anonymise your personal data. Deletion requests submitted before the end of the applicable retention period will be evaluated against fifo88's regulatory obligations; in cases where retention is legally required, fifo88 will notify you accordingly and restrict further processing to compliance-related purposes only.
6.1 Technical Measures. fifo88 implements industry-standard technical security measures to protect personal data from unauthorised access, disclosure, alteration, and destruction. These measures include 256-bit SSL/TLS encryption for all data in transit, AES-256 encryption for sensitive data at rest, multi-factor authentication requirements for administrative access to production systems, and continuous security monitoring with automated intrusion detection.
6.2 Organisational Measures. Access to personal data within fifo88's organisation is restricted on a need-to-know basis. Staff with access to player data are subject to confidentiality obligations and receive regular training on data protection and security practices. Access privileges are reviewed periodically and revoked promptly upon change of role or departure.
6.3 Data Breach Response. In the event of a personal data breach that poses a risk to your rights and freedoms, fifo88 will notify affected players without undue delay and, where required by applicable law, will report the breach to the relevant supervisory authority. Notification will be provided via the contact details registered to your fifo88 account.
6.4 Your Role in Security. The security of your fifo88 account also depends on your own actions. You are responsible for maintaining the confidentiality of your fifo88 login credentials and for ensuring that access to your registered device and phone number remains secure. fifo88 recommends enabling two-factor authentication on your account and using a strong, unique password that is not shared with any other platform.
7.1 What Cookies We Use. fifo88 uses the following categories of cookies and similar technologies on the Platform:
7.2 What We Do Not Use. fifo88 does not use third-party behavioural advertising cookies or cross-site tracking technologies. We do not share cookie-based data with advertising networks or social media platforms for targeting purposes.
7.3 Managing Cookies. You can manage and delete cookies through your browser settings. Blocking essential cookies will prevent you from logging in to your fifo88 account and may prevent certain Platform features from working correctly. Blocking analytics cookies will not affect your ability to use the Platform.
fifo88 recognises the following rights in relation to your personal data. To exercise any of these rights, contact fifo88 support with your request. fifo88 will respond within thirty (30) calendar days.
To submit a data rights request, email [email protected] with the subject line "Data Rights Request" and your registered mobile number. Identity verification may be required before the request is processed.
The fifo88 Platform is not directed at, and does not knowingly collect personal information from, any person under the age of 21. fifo88 requires all registering players to confirm that they are 21 years of age or older as a condition of account creation.
If fifo88 becomes aware that personal data has been collected from a person under the age of 21, that data will be deleted immediately and the associated account will be closed. Any funds held in such an account will be handled in accordance with applicable regulatory requirements for underage gambling incidents.
If you believe that fifo88 has inadvertently collected personal information from a minor, please contact support immediately at [email protected] so that appropriate action can be taken without delay.
fifo88 reserves the right to amend this Privacy Policy at any time. Amendments will be posted on the Platform with a revised "Last updated" date. Where an amendment materially affects your rights or how fifo88 processes your personal data, fifo88 will provide advance notice via SMS or email to your registered contact details at least fourteen (14) days prior to the amendment taking effect.
Your continued use of the fifo88 Platform after the effective date of any amendment constitutes your acknowledgement of the revised Policy. We recommend reviewing this Policy periodically to stay informed of any updates.
If you have any questions, concerns, or complaints regarding this Privacy Policy or fifo88's handling of your personal data, please contact the fifo88 support team using the details below:
fifo88 takes all privacy complaints seriously. If you are not satisfied with fifo88's response to a privacy complaint, you may have the right to escalate the matter to the relevant data protection authority in your jurisdiction.
For responsible gaming concerns, including self-exclusion requests and account closure for problem gambling reasons, please visit the Responsible Gaming page or contact support directly. Responsible gaming requests are treated as high priority and actioned within 24 hours.
fifo88 handles your personal information with the same level of care as your funds. Join over half a million Malaysian players on a platform built around security, fairness, and fast payouts. 21+ only.
21+ only. Responsible Gaming tools available. Please gamble responsibly.